‘Us’, ‘We’, ‘Our’ means Carrot Gold Limited company number of registered office
‘You’, ‘Your’ means any client of Carrot Gold Ltd
The following terms and conditions apply to all digital and print marketing services provided to You by Us including: brand creation and development; website design and development; search engine optimisation; lead generation; PR and social media management; print design services; print supply and all other marketing agency services We provide.
If You accept a quote from Us then You’ll be deemed to have accepted that these terms and conditions apply in full to the contract which then exists between us. You don’t need to have signed an acceptance of these terms and conditions for them to apply.
Please read these terms and conditions carefully. Any purchase or use of Our services implies that You have read and accepted Our terms and conditions.
Charges for services to be provided by Us are defined in the project quotation that You receive from us by e-mail. Quotations are valid for a period of 30 days. We reserve the right to alter or decline to provide a quotation after expiry of the 30 days.
The quotation will set out the payment terms – whether in one payment in advance or on delivery, by stage payments up to handover of the piece of work, or on a monthly instalment plan.
Payment for services is payable bank transfer. Bank details will be made available on invoices.
3. Client review
We will provide you with an opportunity to review the appearance and content of creative work during the design phase and once the overall design is completed. We will require You to approve design and proof read content at relevant stages.
4. Website turnaround time and content control
We shall install and publicly post or supply Your website by the date specified in the project proposal and quotation, or at date agreed with You subject to Us receiving the payments due, unless a delay is specifically requested by You and agreed by Us.
You agree to delegate a single individual as a primary contact with authority to sign off design and content and assist Us with progressing the commission in a satisfactory and expedient manner.
During the project, We shall require You to provide, as appropriate: design brief; website content; copy; text; images; video and sound files, as agreed in the project proposal and quotation.
5. Failure to provide required website or other media content:
We will usually ask that You provide all the required content and information in advance for Us to be able to successfully deliver the project. On any occasion where progress cannot be made with Your website or other project because We have not been given the required content and information in the agreed time frame, and We are delayed as result, We reserve the right to impose a surcharge of up to 25%. If Your project involves Search Engine Optimisation (SEO) We need the text content for Your site in advance so that the SEO can be planned and completed efficiently.
If You agree to provide Us with the required information and subsequently fail to do within one week of project commencement We reserve the right to close the project and the balance remaining becomes payable immediately. Please don’t confirm the commencement of the project until You’re ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on Your website or printed material. These pages should have the same titles as the agreed website or printed material pages. Contact us if you need clarification on this.
We will invoice you for the payments due, corresponding with the quotation accepted. All payments due must be paid before We publish the live website. Invoices are normally sent by email; however, You may choose to receive hard copy invoices. Payment of invoices is due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be charged a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
Our standard minimum term for website contracts is 24 months unless otherwise stated.
Please note we do not accept cheques.
7. Additional Expenses
Any additional expenses necessary for the completion of the work shall be invoiced and payable by You. Examples include: purchase of special fonts; stock photography and video; bespoke photography and video etc.
8. Web Browsers
We make every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). You agree that We cannot guarantee correct functionality with all browser software across different operating systems.
We cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to You. We reserve the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice shall be considered in default. If You maintain any information or files on Our Web space, We may, at Our discretion, remove all such material from Our web space. We are not responsible for any loss of data or consequential loss of business incurred due to the removal of the service. Removal of such material does not relieve You of the obligation to pay any outstanding sums due to Us. Cheques returned for insufficient funds will be charged a return charge of £25 and Your account will immediately be considered to be in default until full payment is received. If You default in paying sums due to Us You accept the reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Us in enforcing these terms and conditions.
Termination of services by You must be requested in writing and will be effective on receipt of such notice. You will be invoiced by Us for work completed to the date of first notice of cancellation and for all instalments remaining due under any agreed instalment payment schedule which will then fall immediately due and payable for payment in full on delivery of invoice.
Our services may be used for lawful purposes only. You agree to indemnify and hold Us harmless from any claims resulting from Your use of Our service in any way that damages You or any other party.
You retain the copyright to data, files, photography, videography and graphics or other design or artwork belonging to and provided by You, and You grant Us the rights to publish and use such material for the purpose of delivering the work You have commissioned from Us and for Us to showcase this work as part of Our portfolio of Work for the promotion of Our own services.
You must obtain all necessary permission and rights to use any information, data, files, photography, videography and graphics or other design or artwork that are copyrighted by a third party. You are further responsible for granting Us permission and rights for use of the same and agree to indemnify and hold Us harmless from any and all claims resulting from Your negligence or inability to obtain proper copyright permissions.
Your acceptance of Our quotation is Your guarantee to Us that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
13. Standard Media Delivery
Unless otherwise specified in the project quotation, the agreement constituted by Your acceptance of Our quotation incorporates the condition that any copy or text will be provided by You in electronic format (ASCII text files delivered on floppy disk or via e-mail or FTP) and that all photography, videography, artwork and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Us to return to You any images or printed material provided for use in creation of Your website, such return cannot be guaranteed.
14. Design Credit
A link to Our website will appear in either small type or by a small graphic at the bottom of the Your website. If a graphic is used, it will be designed to fit in with the overall site design. If You request that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. You also agree that the website developed for You may be presented in Our portfolio.
15. Access Requirements
If Your website is to be installed on a third-party server, We must be granted temporary read/write access to Your storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
16. Post-Placement Alterations
We cannot accept responsibility for any alterations to Your website caused by You or a third party once installed. Such alterations include, but are not limited to additions, modifications or deletions.
17. Domain Names
We may purchase domain names on Your behalf. Payment and renewal of those domain names is Your responsibility. The loss, cancellation or otherwise of the domain brought about by non or late payment is not Our responsibility. You should keep a record of the due dates for payment to ensure that payment is received in good time.
These terms and conditions supersede all previous representations, understandings or agreements. Your acceptance of Our quotation, signature below or payment of an invoice constitutes agreement to and acceptance of these terms and conditions. Payment online is an acceptance of our terms and conditions.
19. Social Media Management
Social Media Marketing and Management is defined as helping You to promote Your products or services through social media channels. We will honour the components of your chosen social media package, providing an agreement to a minimum 3 months contract is served and monthly payments are received in advance. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.
20. Governing Law
This Agreement shall be governed by English Law.
We hereby excludes Us, our employees and or agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to Your artwork/photography/videography. Immaterial whether the loss or damage results from negligence or otherwise.
Our entire liability to You in respect of any claim whatsoever for breach of this agreement, whether or not arising out of negligence, shall be limited to the charges paid by You for Our services under this agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this agreement shall be unimpaired and the agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,